Shipping Information
Shipping Information for SkyRadiance
At SkyRadiance, we are proud to offer FREE shipping on all orders!
Order Processing Times
We aim to process and dispatch all orders within 1-3 business days after they are placed. Once your order is handed off to our shipping carrier, it is considered dispatched and will be in transit to your designated address.
Please note:
• During peak times or holidays, processing may take up to 7 business days.
Estimated Shipping Times
The time it takes for your package to arrive depends on your location and the overall transit time after dispatch. Here are our estimated shipping times by country:
Worldwide: 10-25 business days
United States: 7-14 business days
Europe: 7-20 business days
Please be aware that unexpected delays—such as customs clearance or peak holiday shipping times—may affect these estimates.
Accurate Shipping Details and Order Changes
It is the customer’s responsibility to ensure shipping information is accurate at checkout. Incorrect or incomplete shipping details may lead to delays or cancellation.
• If you need to correct your shipping details, email us at sky.radiance@yahoo.com within 24 hours of placing your order.
• For system-detected address issues, we will contact you via email within 3 business days for verification. If we do not hear back, we reserve the right to cancel the order.
Delayed Delivery
While we strive for timely delivery, unforeseen factors such as courier delays, severe weather, or transit disruptions may occur. If delays happen:
1. Contact the courier for assistance.
2. Email us at sky.radiance@yahoo.com, and we will do our best to help resolve the issue.
Please note that SkyRadiance is not liable for delays caused by external factors outside of our control, but we will keep you updated on the status of your order.
Lost or Stolen Packages
Once your package is handed over to the courier, it is no longer under our control. If your package is lost or stolen:
1. Contact the courier to file a claim.
2. Notify us at sky.radiance@yahoo.com for assistance.
Although SkyRadiance is not responsible for lost or stolen packages, we will work with you and the courier to resolve the issue. Depending on the situation, we may offer a replacement.
Shipping Policy Changes
SkyRadiance reserves the right to update this Shipping Policy at any time without prior notice. Customers are encouraged to review the latest version of this policy before making a purchase.
By purchasing from SkyRadiance, you agree to the terms of this Shipping Policy, including any future updates. For questions or concerns, please contact us at sky.radiance@yahoo.com.
Thank you for choosing SkyRadiance—we appreciate your trust in us!